ALL IN THE WRIST BARBER ACADEMY WHERE CAREERS ARE MADE!
ALL IN THE WRIST BARBER ACADEMY WHERE CAREERS ARE MADE!
Grievance/Complaint Procedure Policy Grievance/Complaint Procedure Policy
1. A Student, teacher or interested party may file a complaint against the School; however, the complaint should be in writing to the Director and should outline the allegations or nature of the complaint.
2. The School’s Director will meet with the complainant within 7 calendar days of receipt of the written complaint. If after careful evaluation, the problem cannot be solved through discussion, the complaint will be referred to the School’s Advisory Board.
3. The Director will respond within 7 (additional) calendar days of receipt of the complaint and review the allegations. If more information from the complainant is needed, a letter will be submitted outlining the additional information required. If no further information is needed, a decision will be rendered and a letter will be sent to the complainant within fifteen (15) calendar days, stating the steps taken to correct the problem, or information to show that the allegations were not warranted or based on fact.
4. After the student has gone through the school’s stated procedures for complaints and grievances and the student is still not satisfied, they may contact the Delaware Department of Education and file a formal complaint.
The contact information is: Delaware Department of Education, Attention Patricia Keeton, Private Business & Trade Schools, 35 Commerce Way, Ste. 1 Dover, DE 19904 (302) 857-3313 Patricia.keeton@doe.k12.de.us
https://helc.osse.dc.gov/topic/helcadmin/community-stakeholders/public-complaints
or to NACCAS (National Association of Career Arts and Sciences), 3015 Colvin St., Alexandria, VA 22314, (703)600-7600